{"id":119,"date":"2017-02-21T09:29:11","date_gmt":"2017-02-21T09:29:11","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/?p=119"},"modified":"2024-10-29T10:09:47","modified_gmt":"2024-10-29T10:09:47","slug":"enable-order-management-vendor","status":"publish","type":"post","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/premium-version-settings\/vendor-settings\/enable-order-management-vendor\/","title":{"rendered":"Order management"},"content":{"rendered":"\n<p>On this page we will deal with everything related to orders in a multi-vendor environment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#orders-and-vendors-suborders\">Orders and vendor suborders<\/a><\/li>\n\n\n\n<li><a href=\"#vendors-permissions-regarding-orders\">Vendors&#8217; permissions regarding orders<\/a><\/li>\n\n\n\n<li><a href=\"#refunds\">Refunds<\/a><\/li>\n\n\n\n<li><a href=\"#order-status-synchronization\">Order status synchronization<\/a><\/li>\n\n\n\n<li><a href=\"#orders-from-backend\">Orders from backend<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"orders-and-vendors-suborders\">Orders and vendors suborders<\/h2>\n\n\n\n<p>If you want to, your vendors can manage the orders with their own products and the related options. To enable all the orders and sub-orders options, please, refer to the following settings in the <strong><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/premium-version-settings\/vendor-settings\/vendors-permissions#store-and-orders-permissions\">\u2192 Vendors\u2019 permissions<\/a><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"788\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2.jpg\" alt=\"Orders permissions\" class=\"wp-image-2734\" title=\"\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2.jpg 1100w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2-300x215.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2-1024x734.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-management-2-768x550.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/a><\/figure>\n\n\n\n<p>If you give your vendors the possibility to manage their orders, the plugin will automatically create one parent order visible to the admin and one suborder for each vendor with their own products only.<\/p>\n\n\n\n<div class=\"wp-block-group has-light-blue-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>For example, if a customer purchases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 products of vendor A<\/li>\n\n\n\n<li>1 product of vendor B<\/li>\n<\/ul>\n\n\n\n<p>The plugin will generate a parent order with the 3 products and two suborders: <strong>one suborder with the products of vendor A and another one with products of vendor B<\/strong>. Each vendor will only be able to see their suborder, whereas the admin can see them all.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders.jpg\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"2352\" height=\"662\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders.jpg\" alt=\"Orders and suborders\" class=\"wp-image-2736\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders.jpg 2352w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders-300x84.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders-1024x288.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders-768x216.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders-1536x432.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/vendor-suborders-2048x576.jpg 2048w\" sizes=\"auto, (max-width: 2352px) 100vw, 2352px\" \/><\/a><\/figure>\n\n\n\n<p>The vendor will be able to see the <strong>Orders<\/strong> menu where all their suborders are listed and can be edited and processed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders.jpg\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"412\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders-1024x412.jpg\" alt=\"\" class=\"wp-image-1415\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders-1024x412.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders-300x121.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders-768x309.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders-1536x618.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Vendors-orders.jpg 1900w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>The vendor will be able to see here the product details, the commissions earned from this sale, edit the suborder details, status, and manage also refunds and coupons. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details.jpg\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"2128\" height=\"1252\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details.jpg\" alt=\"Vendor order details\" class=\"wp-image-2737\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details.jpg 2128w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details-300x177.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details-1024x602.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details-768x452.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details-1536x904.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/suborder-details-2048x1205.jpg 2048w\" sizes=\"auto, (max-width: 2128px) 100vw, 2128px\" \/><\/a><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"vendors-permissions-regarding-orders\">Other vendor permissions regarding orders<\/h2>\n\n\n\n<p>Among permissions, you can also enable the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#refunds\">Manage refunds<\/a><\/li>\n\n\n\n<li><a href=\"#email-to-customers\">Send emails to the customers<\/a><\/li>\n\n\n\n<li><a href=\"#edit-custom-fields\">Edit custom fields<\/a><\/li>\n\n\n\n<li><a href=\"#customer-info\">See customer info in the order details<\/a><\/li>\n\n\n\n<li><a href=\"#payment-info\">See payment info in the order details<\/a><\/li>\n\n\n\n<li>See billing and shipping info in the order details<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refunds\">Refunds<\/h3>\n\n\n\n<p>Refunds for vendors will be managed through the standard WooCommerce system, so it&#8217;s a manual system that works exactly like for the admin. The only difference is that a vendor can only refund their suborders.<\/p>\n\n\n\n<p>So, to refund a suborder, the vendor can open it, click on the <strong>Refund<\/strong> button, select the amount to refund, and confirm. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder.jpg\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1694\" height=\"710\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder.jpg\" alt=\"Vendor refund\" class=\"wp-image-2738\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder.jpg 1694w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder-300x126.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder-1024x429.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder-768x322.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refund-suborder-1536x644.jpg 1536w\" sizes=\"auto, (max-width: 1694px) 100vw, 1694px\" \/><\/a><figcaption class=\"wp-element-caption\">Refund in vendor&#8217;s suborder<\/figcaption><\/figure>\n\n\n\n<p>This refund will also be visible to the admin in the parent order details. Commissions will be recalculated. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order.jpg\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"2098\" height=\"988\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order.jpg\" alt=\"Refund in parent order\" class=\"wp-image-2739\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order.jpg 2098w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order-300x141.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order-1024x482.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order-768x362.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order-1536x723.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/refunded-order-2048x964.jpg 2048w\" sizes=\"auto, (max-width: 2098px) 100vw, 2098px\" \/><\/a><figcaption class=\"wp-element-caption\">Refund in admin&#8217;s parent order<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-to-customers\">Email to customers<\/h3>\n\n\n\n<p>By enabling this option, vendors will be able to send automatic emails related to the order from the <strong>Order actions<\/strong> meta box in the order page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-actions.jpg\" data-rel=\"lightbox-image-6\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"588\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-actions.jpg\" alt=\"Vendor can email customer\" class=\"wp-image-2740\" style=\"width:451px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-actions.jpg 940w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-actions-300x188.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-actions-768x480.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/a><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"edit-custom-fields\">Edit custom fields<\/h3>\n\n\n\n<p>If enabled, the vendor can edit also custom fields in the sub-order details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields.jpg\" data-rel=\"lightbox-image-7\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1921\" height=\"1057\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields.jpg\" alt=\"Edit custom fields\" class=\"wp-image-1428\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields.jpg 1921w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields-300x165.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields-1024x563.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields-768x423.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Edit-custom-fields-1536x845.jpg 1536w\" sizes=\"auto, (max-width: 1921px) 100vw, 1921px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-info\">See customer info in the order details<\/h3>\n\n\n\n<p>If enabled, the vendor will see the customer info section as highlighted below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details.jpg\" data-rel=\"lightbox-image-8\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1476\" height=\"491\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details.jpg\" alt=\"Customer info in order details\" class=\"wp-image-1429\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details.jpg 1476w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details-300x100.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details-1024x341.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Customer-info-in-order-details-768x255.jpg 768w\" sizes=\"auto, (max-width: 1476px) 100vw, 1476px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"payment-info\">See payment info in the order details<\/h3>\n\n\n\n<p> If enabled, the vendor will see the payment info section as highlighted below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details.jpg\" data-rel=\"lightbox-image-9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1489\" height=\"494\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details.jpg\" alt=\"Payment info in order details\" class=\"wp-image-1430\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details.jpg 1489w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details-300x100.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details-1024x340.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Payment-info-in-order-details-768x255.jpg 768w\" sizes=\"auto, (max-width: 1489px) 100vw, 1489px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"billing-shipping-info\">See billing and shipping info in the order details<\/h3>\n\n\n\n<p> If enabled, the vendor will see the billing and shipping info section as highlighted below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order.jpg\" data-rel=\"lightbox-image-10\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1489\" height=\"494\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order.jpg\" alt=\"Shipping and billing info in order\" class=\"wp-image-1431\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order.jpg 1489w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order-300x100.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order-1024x340.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2022\/06\/Shipping-and-billing-info-in-order-768x255.jpg 768w\" sizes=\"auto, (max-width: 1489px) 100vw, 1489px\" \/><\/a><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"order-status-synchronization\">Order status synchronization<\/h2>\n\n\n\n<p>In the <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/premium-version-settings\/vendor-settings\/vendors-permissions\/\">\u2192 Vendor permissions<\/a> page, you will find two more options related to the orders. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-sync.jpg\" data-rel=\"lightbox-image-11\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1014\" height=\"280\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-sync.jpg\" alt=\"Order sync\" class=\"wp-image-2743\" style=\"width:612px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-sync.jpg 1014w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-sync-300x83.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/order-sync-768x212.jpg 768w\" sizes=\"auto, (max-width: 1014px) 100vw, 1014px\" \/><\/a><\/figure><\/div>\n\n\n<p><strong>Parent order and suborder synchronization<\/strong>: enable this option to synchronize all of the changes made to parent orders with the vendors&#8217; individual suborders. <\/p>\n\n\n\n<p><strong>Suborder and parent order statuses synchronization<\/strong>: enable this option to update the parent order status when editing the suborder status.<\/p>\n\n\n\n<p><em>How is the parent order status set when the suborder status changes?&nbsp;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If all suborders are set to completed, the parent order gets the <em>completed&nbsp;<\/em>status.<\/li>\n\n\n\n<li>If all suborders are set to refunded, the parent order gets the <em>refunded&nbsp;<\/em>status.<\/li>\n\n\n\n<li>If some suborders are completed and other refunded, the parent order status is set to&nbsp;<em>completed.<\/em><\/li>\n\n\n\n<li>If suborders have different statuses, the parent order gets the <em>processing <\/em>status.<em>&nbsp;<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"orders-from-backend\">Creating orders from the backend<\/h2>\n\n\n\n<p>An admin or shop manager can create orders from the backend and add products by one or multiple vendors. Based on that and after the order is created, the plugin will <strong>automatically calculate the vendors commissions<\/strong> and <strong>vendor suborders <\/strong>visible in the vendor&#8217;s Orders page. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order.jpg\" data-rel=\"lightbox-image-12\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"2120\" height=\"992\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order.jpg\" alt=\"Order from the backend before saving\" class=\"wp-image-2744\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order.jpg 2120w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-300x140.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-1024x479.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-768x359.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-1536x719.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-2048x958.jpg 2048w\" sizes=\"auto, (max-width: 2120px) 100vw, 2120px\" \/><\/a><figcaption class=\"wp-element-caption\">Before saving: no commissions yet<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions.jpg\" data-rel=\"lightbox-image-13\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"2142\" height=\"1298\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions.jpg\" alt=\"Order from the backend after saving and with vendor commissions generated\" class=\"wp-image-2745\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions.jpg 2142w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions-300x182.jpg 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions-1024x621.jpg 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions-768x465.jpg 768w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions-1536x931.jpg 1536w, https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/wp-content\/uploads\/sites\/344\/2017\/02\/new-order-commissions-2048x1241.jpg 2048w\" sizes=\"auto, (max-width: 2142px) 100vw, 2142px\" \/><\/a><figcaption class=\"wp-element-caption\">After saving: vendor commissions generated<\/figcaption><\/figure>\n\n\n\n<p class=\"has-light-blue-background-color has-background\">Please, note: vendors are not allowed to create orders from the backend.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On this page we will deal with everything related to orders in a multi-vendor environment: Orders and vendors suborders If you want to, your vendors can manage the orders with their own products and the related options. To enable all the orders and sub-orders options, please, refer to the following settings in the \u2192 Vendors\u2019 &hellip; <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/premium-version-settings\/vendor-settings\/enable-order-management-vendor\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Order management<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,6],"tags":[],"class_list":["post-119","post","type-post","status-publish","format-standard","hentry","category-premium-version-settings","category-vendor-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Multi Vendor: Order management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-multi-vendor\/premium-version-settings\/vendor-settings\/enable-order-management-vendor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YITH Multi Vendor: Order management\" \/>\n<meta property=\"og:description\" content=\"On this page we will deal with everything related to orders in a multi-vendor environment: Orders and vendors suborders If you want to, your vendors can manage the orders with their own products and the related options. 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