{"id":493,"date":"2018-03-06T16:59:38","date_gmt":"2018-03-06T16:59:38","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-membership\/?page_id=29"},"modified":"2018-03-06T16:59:38","modified_gmt":"2018-03-06T16:59:38","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-membership\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"faqs\">\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I get support if my WooCommerce plugin is not working?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:<\/p>\n<ul>\n<li>Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.<\/li>\n<li>Deactivate all plugins you are using and check if the problem is still occurring.<\/li>\n<li>Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.<\/li>\n<\/ul>\n<p>If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.<br \/>\nIf you are using the premium version of the plugin, we invite you ask for assistance in our\u00a0<a title=\"YIThemes Support\" href=\"https:\/\/yithemes.com\/my-account\/support\/dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">support desk<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I delete a membership plan?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Certainly you can, provided that all users plans associated to the membership have been set as &#8220;Cancelled&#8221; or &#8220;Expired&#8221;.<br \/>\nOn the contrary, the membership plan cannot either be moved to the trash nor deleted.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan members free download membership products?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, go to\u00a0<b>YITH Plugins &gt; Membership<\/b> and set the option &#8220;Products in membership&#8221; to &#8220;Show products to all&#8221;. In this way, members will see only downloadable products in the membership. For what concerns variable products, they will only see it if it contains at least one downloadable variation.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I hide or show membership items in My Account page?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>For each membership plan you can decide to show a list of contents in &#8220;My Account&#8221; page or not. To do that, you just need to open plan configuration page from\u00a0<b>Membership &gt; Plans<\/b>\u00a0and enable the option &#8220;Show contents in My Account&#8221;.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I export and import members?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>No, unfortunately, it is not possible to export nor import members.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-493","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Membership: FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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