{"id":1113,"date":"2024-06-21T14:41:00","date_gmt":"2024-06-21T14:41:00","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/?p=1113"},"modified":"2024-06-22T13:18:25","modified_gmt":"2024-06-22T13:18:25","slug":"actions-on-unpaid-balance-orders","status":"publish","type":"post","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/balance-options\/actions-on-unpaid-balance-orders\/","title":{"rendered":"Actions on unpaid balance orders"},"content":{"rendered":"\n<p>Let&#8217;s see the automatic actions you can apply when customers don&#8217;t pay the balance order.<\/p>\n\n\n\n<p>In the section <strong>Balance options<\/strong>, you can find the option <strong>If balance is not paid<\/strong> through which you can manage these cases according to when the payment is required.<\/p>\n\n\n\n<p>You can choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#cancel-balance-order\">Cancel balance order<\/a><\/li>\n\n\n\n<li><a href=\"#cancel-balance-refund-deposit\">Cancel balance order and refund deposit<\/a><\/li>\n\n\n\n<li><a href=\"#send-reminder\">Send reminder<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/actions-6.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"636\" height=\"308\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/actions-6.jpg\" alt=\"Actions on unpaid balance orders\" class=\"wp-image-1119\" style=\"width:446px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/actions-6.jpg 636w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/actions-6-300x145.jpg 300w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/a><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"cancel-balance-order\">Cancel balance order<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Balance required after a specific range of days<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order.jpg\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"604\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order.jpg\" alt=\"Cancel order (after specific range of days)\" class=\"wp-image-1125\" style=\"width:407px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order.jpg 704w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-300x257.jpg 300w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/a><\/figure><\/div>\n\n\n<p>If the balance isn&#8217;t paid within the previously set specified number of days from the deposit, the order will be automatically canceled, and the customer will no longer be able to complete the payment. You can manually process the refund of the paid deposit from the edit page of the balance order.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Balance required on a specific date<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-date.jpg\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"982\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-date.jpg\" alt=\"Cancel balance order (required on a specific date)\" class=\"wp-image-1126\" style=\"width:431px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-date.jpg 792w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-date-242x300.jpg 242w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-order-date-768x952.jpg 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/a><\/figure><\/div>\n\n\n<p>If the balance isn&#8217;t paid within the previously set date, the order will be automatically canceled, and the customer will no longer be able to complete the payment. You can manually process the refund of the paid deposit from the edit page of the balance order.<\/p>\n\n\n\n<p>Finally, you can also decide what action to apply on the product that has the deposit option enabled and requires the balance to be paid within the specified date. Through the option\u00a0<strong>When balance is required on a specific date, and is overdue\u00a0<\/strong>you can choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do nothing<\/li>\n\n\n\n<li>Disable deposit for the product<\/li>\n\n\n\n<li>Make product no longer purchasable<\/li>\n\n\n\n<li>Hide product from catalog<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cancel-balance-refund-deposit\"><strong>Cancel the balance order and refund the deposit<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Balance required after a specific range of days<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund.jpg\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"712\" height=\"598\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund.jpg\" alt=\"Cancel balance order and refund deposit\" class=\"wp-image-1127\" style=\"width:468px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund.jpg 712w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund-300x252.jpg 300w\" sizes=\"auto, (max-width: 712px) 100vw, 712px\" \/><\/a><\/figure><\/div>\n\n\n<p>If the balance isn&#8217;t paid within the specified number of days from the deposit previously set, the balance order will be automatically canceled and the deposit order refunded.<\/p>\n\n\n\n<p class=\"has-light-blue-background-color has-background\">Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Balance required on a specific date<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund-date.jpg\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"744\" height=\"986\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund-date.jpg\" alt=\"Cancel balance order and refund deposit\" class=\"wp-image-1128\" style=\"width:395px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund-date.jpg 744w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/cancel-refund-date-226x300.jpg 226w\" sizes=\"auto, (max-width: 744px) 100vw, 744px\" \/><\/a><\/figure><\/div>\n\n\n<p>If the balance isn&#8217;t paid within the specified date previously set, the balance order will be automatically canceled and the deposit order refunded.<\/p>\n\n\n\n<p class=\"has-light-blue-background-color has-background\">Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.<\/p>\n\n\n\n<p>Finally, you can also decide what action to apply on the product that has the deposit option enabled and requires the balance to be paid within the specified date. Through the option\u00a0<strong>When balance is required on a specific date, and is overdue\u00a0<\/strong>you can choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do nothing<\/li>\n\n\n\n<li>Disable deposit for the product<\/li>\n\n\n\n<li>Make product no longer purchasable<\/li>\n\n\n\n<li>Hide product from catalog<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"send-reminder\">Send reminder<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/send-reminder-2.jpg\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"428\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/send-reminder-2.jpg\" alt=\"Send reminder for unpaid balance orders\" class=\"wp-image-1129\" style=\"width:389px;height:auto\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/send-reminder-2.jpg 630w, https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/wp-content\/uploads\/sites\/310\/2024\/06\/send-reminder-2-300x204.jpg 300w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/a><\/figure><\/div>\n\n\n<p>Regardless of when the payment of the balance order is required, you can choose to send a reminder email to customers to invite them to pay for the balance and set an expiration in days. If the balance order isn&#8217;t paid within the specified days, you can choose one of the following actions:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cancel the balance order\u00a0<\/li>\n\n\n\n<li>cancel the balance order and refund the deposit.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-blue-background-color has-background\">Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s see the automatic actions you can apply when customers don&#8217;t pay the balance order. In the section Balance options, you can find the option If balance is not paid through which you can manage these cases according to when the payment is required. You can choose to: Cancel balance order Balance required after a &hellip; <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/balance-options\/actions-on-unpaid-balance-orders\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Actions on unpaid balance orders<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,18],"tags":[],"class_list":["post-1113","post","type-post","status-publish","format-standard","hentry","category-balance-options","category-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Deposits and Down Payments: Actions on unpaid balance orders<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/balance-options\/actions-on-unpaid-balance-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YITH Deposits and Down Payments: Actions on unpaid balance orders\" \/>\n<meta property=\"og:description\" content=\"Let&#8217;s see the automatic actions you can apply when customers don&#8217;t pay the balance order. 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