{"id":145,"date":"2018-03-07T10:08:25","date_gmt":"2018-03-07T10:08:25","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/?page_id=145"},"modified":"2018-03-07T10:08:25","modified_gmt":"2018-03-07T10:08:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"faqs\">\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I get support if my WooCommerce plugin is not working?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:<\/p>\n<ul>\n<li>Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.<\/li>\n<li>Deactivate all plugins you are using and check if the problem is still occurring.<\/li>\n<li>Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.<\/li>\n<\/ul>\n<p>If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.<br \/>\nIf you are using the premium version of the plugin, we invite you ask for assistance in our <a title=\"YIThemes Support\" href=\"https:\/\/yithemes.com\/my-account\/support\/dashboard\/\" target=\"_blank\" rel=\"noopener\">support desk<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tMay I ask for a different deposit for product variations?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, within each variation, you can override the global options and set a different value for the deposit.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tWhat happen if users don&#8217;t want to complete the payment of an order?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>The plugin has an option to manage unpaid balances. You can decide to automatically cancel the balance order, cancel the balance order and refund the deposit, or send a reminder to customers to invite them to pay the balance within a specific number of days (before applying one of the other above-mentioned actions).<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I offer a discount to customers who pay up-front and full price to those who pay with deposit?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, of course, you can. To do that, you can create a variable product with two variations:<\/p>\n<ol>\n<li>one variation for up-front payment, offered at the discounted price<\/li>\n<li>one variation with deposit option enabled at full price.<\/li>\n<\/ol>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I show a deposit option on the cart or checkout page?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>No, unfortunately, it is not possible at the moment. It is only possible to choose the deposit option on the product pages.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Deposits and Down Payments: FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-deposits-and-down-payments\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YITH Deposits and Down Payments: FAQs\" 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