Configure a new status

If you want the shop manager to be able to manage custom order statuses as well, enable the option in the plugin settings.

enable shop manager

To configure a new order status, go to Order Status and click on Add Order Status.
Add the name and set the options that you can find in the Settings tab of the page.

custom-order-status-settings

Below you’ll find the complete list of the options:

  • Status Type: the type of the new status. You can create a new status choosing Custom Status, or overwrite a WooCommerce status selecting one of the other entries of the list.
  • Color: the color for the selected icon.
  • Icon: the icon for the status. Choose between the default one (also available in the free version of the plugin), or the complete list of Font Awesome icons.
  • Graphic Style: choose between icon or textual label. For the latter, the label will be also the name of the status.

Icon:

icon style

Textual label:

textual style

If you are not able to see the “Actions” column in the orders oversight, click on “Screen options” and enable the actions option.

actions option

  • Next Actions: actions that you can apply to the order when it has the status you are setting. Choose among the default WooCommerce actions and those you have created.
    here follows an example in which “Processing” and “Completed” are selcted as actions of the status.
    next actions
  • User can pay: enable this option if you want that users can pay the order when this status is set. Leave it disabled if no payment is allowed with this status.
  • User can cancel: activate this option if you want your users to be free to cancel the order when this has the status you are configuring.
    my account page
  • Order is paid: WooCommerce statuses include an option to consider them paid or not. Processing and Completed are considered paid, whereas the others aren’t. Enable this option if you want to consider your custom status as paid as well.
    Protip: we suggest enabling this option if your custom status follows a Processing or Completed status.
  • Allow downloads: this option allows user to download the file assigned to an order, when this has the status you have created.
  • Display in Reports: activate this option to include all the orders with the status you are configuring in the WooCommerce report (“WooCommerce -> Reports”)
  • Restore stock: enable this option if you want to restore the order stock items when this custom status is applied.
  • Show always in Actions: enable this option to always show this custom status in the Actions column on the Orders page.

You will be able to see all options you did or did not apply to the created order status in the custom order status list table.

Actions in order

 

 

Email configuration

email settings

The Email tab will be activated only if you create a customized status. In this case, you’ll have to configure the email that will be generated when the order will get the status you are configuring.
Please, check all the options you have to set:

    • Send email to: the recipient of the email. Choose among the following:
      • none
      • administrator
      • customer
      • administrator and customer
      • custom email address
      • administrator, customer and custom email address
      • Vendor* (*only if  YITH WooCommerce Multi Vendor is activated).
    • “From” Name: the sender name that will be showed to the recipients.
    • “From” Email Address: the email address of the sender that will be showed to the recipients.
    • Email Subject: the subject of the email.
    • Email Heading: the text showed ahead of the body of the email.
    • Custom Message: in this field add the text of the email taking advantage of the placeholders the plugin offers to dynamically recover some of the order information.You can use shortcodes to retrieve the order information that you want to show in the email content. These are some shortcode examples:
      • {customer_first_name}: the user name.
      • {customer_last_name}: the user surname.
      • {order_date}: the date in which the order has been made.
      • {order_number}: the order number.
      • {order_value}: the total amount of the order.
      • {billing_address}: the billing address of the user.
      • {shipping_address}: the shipping address of the user.
      • {billing_country}: the billing country of the user.
    • Include Order Information: this options lets you add the list of the products of the order, the billing address and the shipping address in the email.

Email

YITH WooCommerce Multi Vendor

YITH WooCommerce Multi Vendor allows you to turn your store into a multistore where vendors can manage their own products and earn a commission on every sale.

You will only have to activate both plugins, in order to make them work together. If you want your vendors to mangage their orders, and with them the orders statuses as wel, you will have to “Enable order management”  on the Multi Vendor settings page.

Enable order management order status

Custom statuses created by general admins can than be assigned by the vendor to any order.

The integration will also let you add the ‘vendor’ to the email recipients, a notification email will be send when the order status changes.

vendor email order