{"id":11,"date":"2017-02-14T12:57:11","date_gmt":"2017-02-14T12:57:11","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions-new\/?page_id=11"},"modified":"2017-02-14T12:57:11","modified_gmt":"2017-02-14T12:57:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"faqs\">\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tWhat happens when a user makes a bid just before the expiration date of the auction?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>There are two possible scenarios:<\/p>\n<ul>\n<li>the auction ends as previously scheduled<\/li>\n<li>the expiration date is postponed and the users can keep making their bids. To learn about how to do it, we suggest reading <a title=\"Re-schedule auction\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/overtime-2\/\">this page<\/a> of the documentation.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tI want to hide the bidders&#8217;username. Can I do it?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, you can. You can control whether to show the full username or hide it from the &#8220;<strong>In bid tab show<\/strong>&#8221; option in <em>YITH &gt; Auctions &gt; Auction Page.\u00a0<\/em>For more details, please, refer to <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/auction-page-tab\/\">this page.<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tWill the auction end when a user purchases the product through the\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, the auction will automatically end as soon as the new order is created.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I schedule a new auction for the same product after its end date?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Of course! You only need to click on the <i>Re-Schedule<\/i> button of the related product and choose the new start and end dates.<br \/>\nFor any further information, I suggest reading <a title=\"Re-schedule auction\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/auction-rescheduling\/\">this page<\/a> of the documentation.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I get support if my WooCommerce plugin is not working?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:<\/p>\n<ul>\n<li>Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.<\/li>\n<li>Deactivate all plugins you are using and check if the problem is still occurring.<\/li>\n<li>Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.<\/li>\n<\/ul>\n<p>If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.<br \/>\nIf you are using the premium version of the plugin, we invite you ask for assistance in our <a title=\"YIThemes Support\" href=\"https:\/\/yithemes.com\/my-account\/support\/dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">support desk<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tDoes the plugin work with REST API?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>No, our Auctions plugin does not work with REST API.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tIf the winner does not pay, can I have a second winner?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If the winner does not pay, you can do the following:<\/p>\n<p>1. Remove the winner from the auction, so the second-high bidder will win the auction:<br \/>\n<a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions-new-new\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-216\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions-new-new\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140.png\" alt=\"Delete winner\" width=\"1372\" height=\"679\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140.png 1372w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140-300x148.png 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140-1024x507.png 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1140-768x380.png 768w\" sizes=\"auto, (max-width: 1372px) 100vw, 1372px\" \/><\/a><\/p>\n<p>2. email the second higher bidder in the list.<br \/>\n<a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions-new-new\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-215 size-full\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions-new-new\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001.png\" alt=\"Email the winner\" width=\"1420\" height=\"656\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001.png 1420w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001-300x139.png 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001-1024x473.png 1024w, https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/wp-content\/uploads\/sites\/285\/2019\/04\/2019-04-03_1141_001-768x355.png 768w\" sizes=\"auto, (max-width: 1420px) 100vw, 1420px\" \/><\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tIs it possible to use it with YITH Points and Rewards and restrict points that users earn to auction products?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, if you&#8217;re using also <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-points-and-rewards\/\"><strong>YITH Points and Rewards<\/strong><\/a>, you can do that by creating a category in which you add all your auction products and then you enable the points awarding only for that specific category.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Auctions : FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-auctions\/faqs\/\" \/>\n<meta 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