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Chat console

If you have entered the required data correctly and if you have enabled the chat plugin in YIT Plugins -> Live Chat, all you have to do is to open the chat console: click on “YITH Live Chat” that you can find in WordPress admin panel.

Chat console

Every new connected user will be added to the list until the maximum number of simultaneous online users is reached. Moreover, in the right side of the conversation, you’ll be able to read details about the user and his/her access.

Single chat

The chat window is enabled on every page of the site by default.

To show the chat pop-up correctly, the theme installed on your site needs to use the function “wp_footer()” in its templates. 

Chat popup

Customize messages

In the tab “Messages”, you can find the options to customize the messages showed to users.

  • Chat Title: the title of the chat showed in the pages of your site.
  • Welcome Message: the text showed in the chat login form.
  • Starting Chat Message: the initial message showed when opening the chat.
  • Closing Message: the text showed when the chat window is closed.
  • Offline Message: the message showed when the operator is offline.
  • Busy Message: the message showed to a new user when the maximum number of active chat conversations has been reached.
    Please remember that the free version of the plugin can host no more than TWO active conversations, so the Busy message is shown to the third user. As soon as one of the active conversations ends, the login form will be available to your users again.

Messages