{"id":168,"date":"2017-05-25T14:58:17","date_gmt":"2017-05-25T14:58:17","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-advanced-refund-system-for-woocommerce\/?page_id=168"},"modified":"2017-05-25T15:01:11","modified_gmt":"2017-05-25T15:01:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-advanced-refund-system-for-woocommerce\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\t\t
\n\t\t\t
\n\t\t\t\tAre refund requests automatically accepted?\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t

Yes, only if you have enabled the option\u00a0“Accept all refund requests automatically”.\u00a0<\/strong><\/p>\n

In the opposite case, each request needs to be manually managed by the admin by accessing the\u00a0“Refund requests”\u00a0<\/strong>section.<\/p>\n

\"Manage<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\tCan users submit a refund request for just one product in the order?\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t

Yes, they can, by clicking on the “Refund”<\/strong> button available under each product on the order details page.<\/p>\n

\"\"<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\tCan I exclude a product from being subject to refund requests?\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t

Yes, you can. You can choose to activate the refund management for each product.<\/p>\n

This feature is available both on simple and on variable products (you can do the same on every single variation).<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\tAre there any specific conditions under which users cannot claim for a refund?\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t

No refund can be claimed if one of the following conditions occurs:<\/p>\n

    \n
  • the deadline for refund requests on that product is over<\/li>\n
  • the order amount is below the minimum required for claiming a refund<\/li>\n
  • users want to claim a refund for the whole order but they have already sent a refund request for specific items in the same order<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
    \n\t\t\t
    \n\t\t\t\tCan a guest user request a refund?\t\t\t<\/div>\n\t\t\t
    \n\t\t\t\t

    No, only registered users will be able to request and receive a refund.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-168","page","type-page","status-publish","hentry"],"yoast_head":"\nYITH Advanced Refund System: FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-advanced-refund-system-for-woocommerce\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YITH Advanced Refund System: FAQs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.yithemes.com\/yith-advanced-refund-system-for-woocommerce\/faqs\/\" 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