Every refund request includes a section where you and your customers can exchange messages.
The first message is a mandatory field in the refund popup, and it’s up to users to specify the reason for the refund.
The admin is notified via email and can also view the message in the request details page.
The admin can answer using the dedicated form on the right.
Users will receive an email with the message.
In My Refund Requests section, in My Account, users can however view the conversation history.
The exchange of messages will be active until administrator closes the request by the related “Close request” button.